At Wear Lively Shop, we believe your experience should be as effortless and supportive as our products—from our specially designed Busty (32DD-40G) bras to our comfortable No-Wire lounge sets. We’ve crafted our shipping and returns policies with your convenience and confidence in mind.
Shipping Information: Getting Your Gear to You
We ship globally (excluding some parts of Asia and select remote regions) from our hub in Spokane, Washington.
Order Processing
All orders are processed within 1-2 business days after payment confirmation.
Standard Shipping
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after dispatch.
Cost: $12.95 (applied at checkout).
Free Shipping
Carrier: EMS
Delivery Time: 15-25 business days after dispatch.
Qualification: Automatically applied to all orders over $50.
Please Note: Delivery times are estimates and may vary due to customs, holidays, or carrier delays. You will receive a tracking number once your order ships.
Our Effortless Returns & Exchanges Promise
We want you to love every piece that supports your vibrant lifestyle. If something isn’t quite right, our intuitive process is here to help.
Key Policy Details at a Glance
- Return/Exchange Window: 15 days from the date you receive your package.
- Condition: Items must be unworn, unwashed, with all original tags attached, and in the original packaging.
- Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, PayPal).
- Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your return.
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.
The Simple Step-by-Step Return/Exchange Process
Within 15 days of delivery, email our friendly support team at [email protected].
Subject Line: “Return/Exchange Request – Order #[Your Order Number]”
Include your order number and details. Use our template below for convenience.
Our Spokane-based team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package in the US.
Securely package the item(s) in their original condition. Clearly write the RMA number on the outside of the package. We highly recommend using a trackable shipping service (like DHL, FedEx, or EMS) for your peace of mind.
Once we receive and inspect your return:
– For Exchanges: We will ship your new item promptly. Standard or Free shipping options apply.
– For Refunds: We will initiate the refund to your original payment method within 5-7 business days. The time it appears on your statement depends on your bank or PayPal.
Return/Exchange Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Hello Wear Lively Shop Team,
I would like to request a [Return / Exchange] for my recent order.
Order Number: [Please insert]
Item(s) for Return/Exchange: [e.g., Bralette in Size M, Color Sage / Active Jumpsuit in Size L]
Reason: [e.g., Size Exchange, Color Change, Changed Mind]
I confirm the item(s) are unworn, unwashed, and have all original tags and packaging.
Please provide the return address and any further instructions.
My preferred resolution is:
[ ] Refund to original payment method.
[ ] Exchange for [Item Name, Size, Color] (if available).
[ ] Store credit.
Thank you,
[Your Full Name]
[Your Email Address]
Important Considerations
Non-Returnable Items
To ensure the health and safety of our global community, the following items are final sale and cannot be returned or exchanged:
- Merch & Accessories (for hygiene reasons). From Menu: Merch & Accessories
- Swimwear (including Bikini and All Swim categories) if the hygiene liner has been removed or compromised. From Menu: Bikini, All Swim
- Any item not in its original, unworn, and unwashed condition with tags attached.
This policy mirrors our commitment to quality and care, similar to the thoughtful design of our Nursing and Bra Bundle collections.
Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item (e.g., a Full Coverage bra instead of a Bralette), please contact us immediately. We will cover all return shipping costs and expedite a replacement or refund—because your confidence in our support should be as reliable as the support in our bras.
Need Help? We’re Here.
Our support team is as dedicated to your satisfaction as we are to crafting adaptive, supportive apparel.
Email: [email protected]
Mail (Returns Only – with prior authorization):
Wear Lively Shop
127 Mudlick Road
Spokane, US 99201
Thank you for being part of our vibrant global community. We’re honored to support you, every step of the way.
— The Wear Lively Shop Team